Welcome to Genic Publication

Refund and Returns Policy

At Genic Books Publishers Pvt Ltd, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Refund Policy:

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our Customer Service team within [number of days, e.g., 7 days] of receiving the order. We will guide you through the return process and arrange for a replacement or a refund.

Incorrect Items Received:
In the rare event that you receive an item different from what you ordered, please notify us immediately. We will rectify the error by either sending you the correct item or processing a refund, as per your preference.

Unsatisfactory Content:
While we make every effort to provide accurate information about our books, we understand that personal preferences vary. If you find the content of the book unsatisfactory, please contact us within [number of days, e.g., 14 days] of receiving your order. We will guide you on the return process, and upon receiving the returned item, we will issue a refund.

Return Policy:

Return Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Initiating a Return:
To initiate a return, please contact our Customer Service team at [customer service email] with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed.

Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or incorrect item). We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number of days, e.g., 14 days].

Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact us at genicpublication@gmail.com

Thank you for choosing Genic Books Publishers Pvt Ltd.