Welcome to Genic Publication

Cancellation & Refund Policy

Order Cancellation:

  1. Cancellation by Customer:

    • Customers may cancel their order within 24 hours of placing it, provided that the order has not already been processed or shipped.
    • To cancel an order, customers must contact our customer support team at genicpublication@gmail.com .
    • Cancellations after 24 hours or once the order has been processed may not be possible.
  2. Cancellation by Genic Books Publishers Pvt Ltd:

    • Genic Books reserves the right to cancel any order for reasons including but not limited to insufficient stock, payment issues, or suspicion of fraudulent activity.
    • In the event of cancellation by Genic Books, customers will be promptly notified, and a full refund will be processed.

Refund Policy:

  1. Refunds for Cancelled Orders:

    • If a customer cancels an order within the specified timeframe and the cancellation is successful, a full refund will be issued using the original payment method.
    • Refunds may take up to [number of days] to process, depending on the payment method and banking institutions involved.
  2. Refunds for Defective or Damaged Items:

    • In the rare event that customers receive defective or damaged items, Genic Books will provide a full refund or a replacement copy, as per the customer’s preference.
    • Customers must notify Genic Books within [number of days] of receiving the defective or damaged item, providing clear images and details for assessment.
  3. Refunds for Non-Delivery:

    • If an order is not delivered within the specified timeframe and it is determined that the delay is due to Genic Books, a full refund or reshipment will be offered.
    • Customers are advised to contact our customer support team to report non-delivery within [number of days] of the expected delivery date.

Note:

  • Refunds will be processed in the same currency and using the same payment method as the original order.
  • Genic Books Publishers Pvt Ltd reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

For further assistance or inquiries regarding cancellations and refunds, please contact our customer support team at genicpublication@gmail.com

Thank you for choosing Genic Books Publishers Pvt Ltd!